Repair company CougarTech Repair switched to Fixably

The limitations of an in-house solution

Initially, CougarTech Repair operated using an in-house system developed by their IT team. While functional in the early stages, the system soon proved inadequate as the volume of repairs increased. The challenges of maintaining and updating this system became a significant burden on the team. "I remember funny stories of my technicians telling me that they would come in the mornings and start the system up, and it would take about 10 minutes to pull all the information," recalls Derryck Dunn, Repair Manager at CougarTech Repair. The inefficiencies of the in-house solution hindered their ability to manage repairs effectively, impacting both productivity and customer service quality.

Fixably

Recognizing the need for a more sophisticated and reliable solution, CougarTech Repair transitioned to Fixably's platform in 2020. One of the standout features of Fixably is its user-friendly interface. Derryck highlights the platform’s simplicity, noting, "Fixably is much cleaner, more straightforward, and easier to use than our previous system." This ease of use has facilitated smoother operations and quicker onboarding for new technicians, ensuring consistent adherence to repair procedures.

A critical advantage of Fixably is its seamless integration with Apple's GSX system. This integration automates repair processes, reduces the risk of errors, and provides real-time updates on repair statuses, further enhancing CougarTech's efficiency.