A new study by Dutch reseller Aces Direct reveals that 75% of Dutch employees are open to using refurbished IT equipment under certain conditions. However, only 31% of organisations currently have a clear lifecycle policy for managing IT devices. This gap highlights how many opportunities for sustainable technology use are still being missed across workplaces in the Netherlands.
Positive mindset towards sustainable devices
The Aces Direct IT Indicator 2025 shows a growing willingness among employees to adopt more sustainable IT practices. More than one in three (37%) are willing to use a refurbished laptop, phone, or other device without any conditions attached. Another 38% would do so if certain guarantees are in place, such as warranties or proven reliability. Two-thirds (63%) say they are happy to keep using their devices longer as long as they function properly, and over half (53%) consider it important that their organisation reuses technology rather than disposing of it.
Few companies have clear lifecycle policy
Despite this positive employee attitude, most organisations lack structure and communication around sustainable device use. Seven out of ten companies (69%) do not have a lifecycle policy in place. Only 38% have sustainability guidelines for IT usage, and just 14% actively communicate these policies to their staff. Moreover, more than a third (34%) of employees have no idea what happens to old devices once they are no longer in use.
A mindset shift starts with management
According to Sven van Boxtel, CEO of Aces Direct, the data shows that the willingness to adopt refurbished IT already exists among employees. “The barrier does not lie with the users but with the organisation,” he said. “Refurbished equipment is no longer a compromise if you explain what it means and ensure the same quality. The intention from employees is there. What is missing from organisations is a policy that turns this attitude into concrete action. That is how refurbished and extended device use can become the norm instead of the exception.”
A path toward circular IT adoption
The findings suggest that the Dutch business community has significant potential to close the gap between sustainability ambitions and actual implementation. As circular IT gains traction, companies that create clear lifecycle policies and communicate transparently with employees are likely to lead the transition. With refurbished devices offering proven reliability, lower costs, and a smaller environmental footprint, the coming years could mark a turning point in how organisations across the Netherlands manage their IT assets.
Market
Trade-in
Repair
Refurbishing
