A growing number of German smartphone users are open to repairing their damaged devices—if the conditions are right. According to a recent representative and extremely interesting survey by Bitkom, a German digital industry association, only 34% of people who have experienced smartphone damage have had their device repaired by a professional. Meanwhile, a sub 8% undertook the repair themselves. So why are smartphones not repaired?
High cost remains key barrier
The answer is simple: money! For those who chose not to repair, the most common reason was the high cost: 67% said repairs were too expensive. Nearly half, 47%, opted for a new device instead, and 43% found the process too complicated. For 28%, repairs took too long, while another 28% cited irreparable damage.
Consumers demand better guidance
The survey indicates that better guidance could improve repair rates. A significant 82% of respondents support a repairability label on smartphones. The same number would also welcome a label highlighting durability and robustness. Additionally, 64% favour a reduced value-added tax (VAT) on repairs to make services more affordable.
Accidental damage still most common
Smartphone damage remains widespread: 88% of respondents reported at least one incident. Most of these, 77%, were caused by carelessness. Display damage leads with 67%, followed by damaged casings at 35% and water damage at 9%. Battery issues (45%), speaker or microphone defects (36%), and camera problems (20%) are also frequently cited, along with broken charging ports (17%).
Repairing helps both wallet and planet
Repairing damaged smartphones not only saves consumers money but also benefits the environment by reducing e-waste. The rising willingness to repair signals a broader shift toward sustainability, if economic and informational hurdles are lowered.
Market
Trade-in
Repair
Refurbishing
