Ingram Micro Lifecycle restores smartphone’s screens with buff and polish precision

As global smartphone ownership climbs—expected to reach 6.5 billion by 2029—the environmental and economic implications of damaged devices grow in parallel. With screen repair costs reaching € 7.7 billion in the US alone in 2023, many end-of-life smartphones are at risk of becoming e-waste. Ingram Micro Lifecycle’s advanced buff and polish service is changing that trajectory. At the core of Ingram Micro Lifecycle’s solution is its highly specialized Glass Surface Recovery program. Rather than a one-size-fits-all service, the process is tailored for individual customer requirements, helping mobile operators, OEMs and retailers extend the lifespan of used devices. Devices returned with screen damage are refurbished to near-original condition, reducing waste and boosting resale value.

From scratches to showroom ready

Each smartphone received undergoes a multi-step process, beginning with damage level assessment. Light to deep scratches are treated using screen-wide or localized polishing. Plasma cleaning, oleophobic coating reapplication, and UV curing ensure both appearance and resistance to water and oil are restored. For severe damage, delamination may be necessary.

High standards, high performance

Functionality is tested through a rigorous checklist, including wireless charging, NFC, Face ID, gyroscope, camera and more. Devices undergo waterproofing checks at three control points, while drop, tumble, vibration, and submersion tests ensure structural integrity. Facilities meet ISO and R2v3 standards and use OEM-approved processes.

Optimized for resale and sustainability

The program achieves over 90% yield for resale, using market-leading technology like heat presses, laser cleaning, and thermal imaging. Custom testing jigs and stringent cosmetic inspections further optimize results. Trained teams work under high-lux lighting, ensuring each device is market-ready.

Sustainable reuse through circular design

By maximizing parts reuse and reducing scrap, the buff and polish program supports a circular economy. It decreases reliance on new materials and cuts carbon costs, with results passed down the value chain to customers.