Airline automates device recovery with Apkudo to streamline returns and cut waste

Electronic flight bags (EFBs) have become essential tools for airline pilots, replacing traditional paper flight manuals with tablets that offer navigation, planning, and weather data. These devices are updated regularly, prompting the need for reliable recovery, recycling, or resale processes when replacements are issued. Managing this cycle at scale, especially across a global workforce, poses significant logistical and compliance challenges.

A shift from manual to automated

In 2019, a leading global airline recognized its legacy device return process—based on spreadsheets and fragmented data—was inadequate. Seeking greater transparency and consistency, they turned to Apkudo, whose Recover software was recommended by another airline. Apkudo’s AI-driven platform promised scalable automation, compliance tracking, and a simplified user experience for more than 25,000 global pilots.

Automation improves return compliance

Apkudo's Recover software introduced full automation to the device recovery process. Employees could log in with their ID and follow a guided return or purchase process. Each device, whether returned or bought, was properly wiped and tracked in real time. Managers could monitor compliance and trigger remote locks on unreturned Apple iPhones or tablets, drastically reducing loss and improving turnaround speed.

Results show strong environmental returns

Since launch, the airline has recovered over 110,000 devices with an impressive 98% return rate. This efficiency generated millions of euros in recovered value and prevented large-scale electronic waste. With streamlined logistics and direct integration with resellers, devices reach the secondary market faster, cutting depreciation and boosting circular economy outcomes.

Beyond returns: investing in education

Apkudo and the airline extended their collaboration to support the Aerospace Center for Excellence by donating more than 900 refurbished tablets. These efforts reinforce the airline’s broader ESG goals and Apkudo’s commitment to sustainability and community development.