New research reveals that over half of consumers cannot afford to repair broken electronic devices. The high costs associated with fixing gadgets are pushing many towards discarding them, significantly contributing to global e-waste. The study, conducted by Trojan Electronics, a UK-based company specializing in electronics repair, refurbishment, and reverse logistics, supporting sustainable and circular economy practices, highlights restrictive manufacturer practices as a major barrier to repairability. Limited access to spare parts and authorised repair providers has left consumers with few affordable options, making repair financially unviable.
Smartphones are particularly affected
The issue is most evident in the smartphone sector, where repair costs are high, and parts are often inaccessible. More than 27% of consumers report that many of their broken electronic items simply cannot be repaired, forcing them to replace devices instead.
Strong consumer demand for repairability
Despite these challenges, consumer demand for repairable electronics remains strong. Around 14% of consumers prioritise repairs over replacement due to environmental concerns, signalling a shift towards more sustainable consumer behaviour.
Public support for third-party repairs
The study found that 89% of respondents believe manufacturers should be required to allow third-party businesses to repair and refurbish electronics. The restriction of repairs to manufacturer-approved providers is seen as a major roadblock to sustainability.
Industry voices call for systemic change
James Rigg, CEO of Trojan Electronics, stated that high repair costs and restricted options are worsening the UK’s e-waste crisis. He urged manufacturers, retailers, and policymakers to expand repair networks and ensure spare parts are widely available. This, he said, is essential for the success of the circular economy.
E-waste is a growing global concern
E-waste remains the fastest-growing solid waste stream worldwide, driven by rapid consumption and shorter product lifecycles. The study’s findings highlight the need for manufacturers and policymakers to take action in making electronics more repairable and long-lasting.
Systemic change is essential
While consumers are ready to embrace sustainable solutions, financial and practical barriers must be removed to ensure widespread repair adoption. A shift in industry practices could significantly reduce e-waste and benefit both consumers and the environment.
Market
Trade-in
Repair
Refurbishing
