Canadian mobile retailer Mobile Klinik, owned by Telus, has launched a new “lifetime warranty” program for certified pre-owned (CPO) smartphones. Designed to boost consumer confidence in used devices, the program targets Telus and Koodo customers specifically, but it comes with some small print. From 1 May 2025, the limited lifetime warranty applies only if the device remains actively used on either the Telus or Koodo network. If the device is not activated with these operators, the warranty reverts to just one year from the purchase date, significantly reducing its value proposition for non-Telus or Koodo users.
What the warranty does and doesn’t cover
The warranty excludes damage that’s uneconomical to repair, theft, and loss. It also won’t cover regular battery degradation. However, if the battery fails due to a manufacturing defect, Mobile Klinik will repair or replace it. In cases where repairs aren't possible due to lack of parts or cost, customers will receive the current trade-in value or a €46 credit toward another CPO device—whichever is higher.
A strategic move to boost CPO appeal
Mobile Klinik uses Apkudo’s technology to test and grade its devices, reinforcing confidence in the condition and quality of its stock. The inclusion of a warranty—even a conditional one—tackles one of the main concerns about used phones: uncertainty around reliability.
Could shift perceptions of used phones
While not without limits, the initiative strengthens the resale market in Canada. By offering a longer-term safety net—albeit under specific conditions—Mobile Klinik may persuade more consumers to consider a used Apple iPhone or Android device as a practical, lower-cost alternative to buying new.
Market
Trade-in
Repair
Refurbishing
