Apple launches repair program for Apple iPhone 14 Plus rear camera issue

Identifying eligible devices

To assist users in determining if their device qualifies for the repair, Apple has provided a serial number checker on their website. If eligible, users can take advantage of one of three repair options:

• Visit an Apple Authorized Service Provider: Locate a provider to handle your repair locally.
• Make an appointment at an Apple Retail Store: Users can also book an in-store appointment for direct assistance.
• Mail-in repair service through Apple Support: For those preferring remote options, Apple offers a mail-in repair service, where users can send their devices to the Apple Repair Center.

Preparing for service

Apple advises customers to back up their iPhone 14 Plus to iCloud or a computer before any service. It’s also important to note that devices with damage hindering repair, like cracked back glass, will need additional repairs beforehand, which could involve extra costs. The repair service only covers the rear camera issue; other damage may require separate repair arrangements.

Program coverage and restrictions

This repair program is globally available, but Apple may restrict service to the original country or region where the device was purchased. Additionally, the program does not extend the standard warranty of the iPhone 14 Plus, though it covers affected models for three years from the original purchase date. If users previously paid for a rear camera repair on an affected device, Apple invites them to inquire about a possible refund.