HP’s 2024 Sustainable Impact Report outlines how the company is doubling down on refurbishment, repair, and recycling to drive a more circular economy. The focus on extending product lifecycles directly supports the global secondary market and highlights the company’s strategy to reduce e-waste while maximizing the value of resources already in circulation.
Refurbishment programs gain momentum
Through its IT Asset Disposition service, HP has managed to divert large volumes of used devices from landfills. In 2024, more than 85% of collected devices were refurbished and prepared for resale, reflecting both efficiency and demand for extended-use technology.
HP has also expanded its Certified Refurbished Licensing Program. This initiative works with licensees to ensure strict quality standards while offering buyers devices backed by a one-year HP warranty. Within its first year, five licensees were already distributing certified refurbished devices globally, providing the secondary market with a structured supply channel.
Repair initiatives scale globally
HP has underlined the importance of repairability by piloting a self-repair program in the United States with iFixit. Customers gained access to genuine parts, tools, and repair guides, which resulted in a customer satisfaction score of 8.9 out of 10. The program is being considered for expansion beyond the United States. In 2024 alone, HP reported that 5.8 million units of hardware were repaired, demonstrating both consumer demand and corporate commitment to repair.
Circular materials create new value
HP’s sustainability strategy also prioritises the use of circular materials in manufacturing. In 2024, 43% of the company’s products and packaging contained recycled or renewable materials. HP aims to reach 75% circularity by 2030.
A remarkable 99% of home and office printers, desktops, notebooks, and workstations shipped in 2024 contained recycled content. The use of recycled metals in personal computers increased by 54%, with some models now incorporating up to 90% recycled aluminum and magnesium.
Recycling drives supply chain resilience
Since 2016, HP has recycled 1.1 million tonnes of hardware and supplies, moving closer to its 2025 target of 1.2 million tonnes. These large-scale efforts provide a consistent stream of materials that are reintroduced into production, reducing reliance on virgin resources.
HP is also expanding innovative sourcing streams, such as its ocean-bound plastic program. Discarded fishing nets and other plastics are being repurposed into new products, including the HP EliteBook 1040 G11.
Impact on the secondary market
For the secondary market, HP’s report shows how refurbishment and repair are being embraced at scale by an original equipment manufacturer. Certified refurbished programs, self-repair pilots, and ambitious recycling initiatives all strengthen the ecosystem that supports extended product lifecycles, benefiting resellers, repair providers, and end-users alike.
Market
Trade-in
Repair
Refurbishing
