Google has announced a repair program for the Pixel 9 Pro and Pixel 9 Pro XL, addressing certain display issues. Eligible devices may exhibit a vertical line running from the top to the bottom of the display or display flicker that affects device functionality. The repair program covers affected devices for 3 years after the original retail purchase date. Only devices purchased brand new qualify, and those with cracked displays or other damage may not be eligible. Pixel 9 Pro owners can check eligibility via Google’s support website.
Eligibility criteria defined
To participate, devices must show a vertical line from bottom to top or experience display flicker. Other forms of damage, including liquid intrusion, may disqualify a device. The program is limited to a small number of Pixel 9 Pro and 9 Pro XL devices identified as potentially affected.
Extended warranty for Pixel 9 Pro Fold
Separately, Google has introduced an Extended Warranty Program for the Pixel 9 Pro Fold. The program provides support for 3 years after the original retail purchase for devices that may experience issues affecting functionality, likely related to the display.
Replacement options for Fold devices
If a Pixel 9 Pro Fold qualifies, Google may provide a replacement at no charge. Devices that are ineligible for the extended warranty but experience other issues may still be covered under Google’s standard Limited Warranty. Prior paid screen replacements before 8 December 2025, may also be considered for eligibility.
Implications for the secondary market
These programs demonstrate Google’s proactive approach to addressing hardware issues, which may affect resale values for affected Pixel 9 Pro and Pixel 9 Pro Fold devices. B2B buyers and resellers in the secondary smartphone market should check device eligibility before purchase or refurbishment.
Market
Trade-in
Repair
Refurbishing
