Smartphones have become essential tools for modern life, combining communication, photography, entertainment and productivity in one device. To help consumers make informed and sustainable choices, FNAC Darty has released its latest Baromètre SAV, analysing the reliability and repairability of leading smartphone brands. The findings, based on thousands of after-sales service cases, show that choosing a well-rated smartphone can significantly improve long-term performance and reduce environmental impact.
Apple tops the durability ranking
The Baromètre SAV identifies the Apple iPhone as the most durable smartphone brand, followed by Honor and Samsung. FNAC Darty’s score of durability measures both repairability and reliability, with data derived from real customer service interventions. The ranking shows that users who choose brands with high scores benefit from devices that are more robust, longer lasting, and less prone to failure.
Most frequent smartphone failures
Even the most reliable smartphones can experience issues. According to barometer’s data, the most common failures include devices not turning on (28%), charging problems (22%), display defects (18%), sound issues (17%) and frozen screens (15%). Recognising these symptoms early can help users seek timely repairs rather than replacements, extending the life of their devices and reducing electronic waste.
Technician advice for better maintenance
FNAC Darty’s service technicians stress that many failures can be prevented with simple habits. They recommend recharging smartphones before the battery reaches a critical level, restarting devices when functions become unresponsive, and regularly installing software updates. These small actions can extend device lifespan, save money, and contribute to environmental sustainability by reducing unnecessary replacements.
Repair rates and spare part costs
The Baromètre SAV also examines how after-sales issues are handled. Of all Darty interventions, 12% involve repairs with spare parts or device exchanges, while 88% are repairs without parts. The average cost of spare parts represents only 2% of the price of a new smartphone, reinforcing that repair is often a more cost-effective and sustainable option than replacement.
Consumer buying motivations
FNAC Darty’s research highlights changing purchase motivations. Around 35% of consumers replace a defective product, while 25% replace a still-functional one. Another 41% buy an additional device, either as a gift or for another use. These trends reflect growing awareness of durability, repairability, and sustainability in consumer decision-making.
A shift toward responsible consumption
FNAC Darty, formed in 2016 through the merger of two major French retail brands, continues to promote responsible technology consumption. Through transparency in repairability data and sustainability initiatives, the company aims to help customers make choices that align with both performance and environmental responsibility.
Market
Trade-in
Repair
Refurbishing
