In 2024, Dipli, a French trade-in enabler, marked a year of impressive growth, sustainability achievements, and community-building, according to the company. From driving advancements in the refurbishment of electronic devices to expanding its international reach, the company has successfully paved the way for an even brighter future. Here’s a closer look at the key milestones and accomplishments that defined Dipli’s year.
Revitalizing 800,000 devices and reducing e-waste
One of the most significant achievements for Dipli in 2024 was the revitalization of 800,000 electronic devices. This initiative contributed to a reduction of 50,000 kg of e-waste, demonstrating Dipli’s commitment to the circular economy. By giving devices a second life, the company not only helped reduce environmental impact but also helped conserve valuable resources. This 37.5% increase in the number of processed devices compared to 2023 illustrates the company's dedication to sustainability and its growing influence in the market.
Advancing trade-in solutions for the telecom sector
Dipli also made significant strides in its trade-in solutions, particularly for telecommunications companies (telcos). The company introduced tailored trade-in programs, both in-store and online, designed to meet the unique needs of telco businesses. This initiative simplifies the process of trading in old devices, making it easier for customers to embrace more sustainable practices. Additionally, Dipli conducted an in-depth study with research company IPSOS, providing valuable insights into the future of the secondary market. These insights will help guide the company’s future innovations in the space.
Enhancing user experience with white-label solutions
In 2024, Dipli focused on improving user experience through innovative digital solutions. The company enhanced its own distribution platform, ensuring seamless navigation for users. A standout project was the creation of a white-label interface for Orange France, providing a turnkey solution for the telecom giant. This customizable, branded platform has been designed with user experience at the forefront, giving customers an intuitive and personalized journey. Dipli’s commitment to delivering cutting-edge solutions shows its ability to meet the evolving needs of its clients.
Strengthening corporate social responsibility (CSR) initiatives
Dipli’s CSR efforts were taken to new heights in 2024. The company published its first-ever carbon footprint report, giving transparency to its environmental impact. This was coupled with the acquisition of the company’s inaugural EcoVadis rating, with the results expected to be announced soon. In addition, Dipli launched a carbon offsetting program, which further reflects the company's dedication to minimizing its carbon footprint and contributing to a more sustainable world.
Building strong customer satisfaction and loyalty
At the core of Dipli’s success is its focus on customer satisfaction. The company received outstanding feedback from its clients, with 650,000 customers rating Dipli an impressive 4.7/5 for excellence, expertise, and availability. Moreover, Dipli’s Net Promoter Score (NPS) of 36.07 surpassed the B2B sector’s average, highlighting the trust and loyalty customers have for the brand. This strong customer feedback serves as a foundation for continued improvement and growth in the years to come.
Expanding a thriving international community
Community building played a crucial role in Dipli’s success in 2024. The company’s community grew to 10,000 members, spread across various platforms like LinkedIn, newsletters, and blogs. With members from 16 countries across Europe, Dipli has fostered a diverse and engaged network. This growth reflects the increasing demand for circular economy solutions and the company’s ability to connect like-minded professionals and businesses. Dipli looks forward to further expanding its community in 2025, reaching even more countries and individuals who share its commitment to sustainability.
Market

Trade-in

Repair
